Privacy Policy
This policy explains what information we collect, how we use it, and your choices when you contact or engage with Upstar Mental Health Services.
Effective Date: July 31, 2026
Information We Collect
We may collect information you provide through our forms, phone calls, text messages, and email, including your name, contact information, and details you share about service needs.
How We Use Information
We use information to respond to inquiries, coordinate services, communicate about appointments or referrals, improve our operations, and meet legal or regulatory obligations.
SMS/Text Messaging Disclosures
When you opt in to receive texts from Upstar Mental Health Services, you consent to receive service-related text messages (such as scheduling, reminders, or follow-up communication).
- Message frequency varies based on your interactions and care needs.
- Message and data rates may apply.
- Reply STOP at any time to opt out of text messages.
- Reply HELP for assistance.
Sharing of Information
We do not sell your personal information. We may share information with service providers or partners that support our operations, or when required by law. Mobile opt-in data and consent are not shared with third parties for marketing purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is guaranteed to be 100% secure.
Your Choices
You may contact us to request updates to your contact details, ask questions about communications, or opt out of non-essential outreach where available.
Children's Privacy
Because our services support youth and families, information may be provided by a parent, guardian, or authorized representative. We handle information in accordance with applicable laws and program requirements.
Contact Us
If you have questions about this policy, please contact us:
Upstar Mental Health Services
5813 Mayfield Rd, Suite 203
Mayfield Heights, OH 44124
Phone: (216) 343-8444
Fax: (216) 243-9064
Email: info@upstarmhs.com
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.