We're Here to Help

For more information or to request an appointment, please reach out by email or via our contact form. Our team will get back to you as soon as possible.

Get in Touch

Whether you have a question about our services, want to request an appointment, or just need to know where to start and we are ready to help.

Location

5813 Mayfield Rd, Suite 203
Mayfield Heights, Ohio 44124

Email

info@upstarmhs.com

New Clients

We're accepting new referrals. Start the process here →

Crisis Line

If you are in crisis, please call or text 988 immediately.

Send Us a Message

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We aim to respond within 1-2 business days. For immediate help, please call or text 988.

FAQ

Frequently Asked Questions

Answers to common questions about getting started and our services.

How do I start services at Upstar?

You can start by completing our online intake form on the "Start Services" page, or by emailing us at info@upstarmhs.com. Our team will reach out to schedule an initial assessment and discuss which services are the best fit.

Do you accept Medicaid?

Yes. We are committed to serving underserved individuals and accept Ohio Medicaid. Our team can help you with Medicaid applications if needed as part of our case management services.

What ages do you serve?

We serve clients of all ages from young children to adults. Our school-based and youth engagement services are specifically designed for children and teenagers, while our therapy and case management services support adults as well.

What is OhioRISE and how do I know if my child qualifies?

OhioRISE is a specialized program for Ohio youth (under 21) with complex behavioral and mental health needs who are on Medicaid. If your child has significant challenges managing daily life, school, or relationships due to behavioral health conditions, they may qualify. Contact us and we can help assess eligibility.

Are services provided in the community or only at your office?

We provide both office-based and community-based services. Many of our case management, CPST, and peer support services are delivered directly in clients' homes, schools, and communities so you receive support wherever you need it most.

What if I or someone I know is in a mental health crisis?

If you or someone you know is in immediate danger or experiencing a mental health crisis, please call or text 988 (Suicide & Crisis Lifeline) immediately, or call 911. Upstar does not provide emergency crisis services, but we can help connect you with ongoing support after stabilization.